Digitizing Customer Billing and Revenue Management System.

About 60 percent of NRWBs metered customers are on postpaid metering. Frequent disconnection of water supply, which is in some cases due to manual and delayed updating of customer records with payments received through third party platforms, greatly affects delivery of NRWBs mandate and results in loss of water sales volumes. The integration of NRWB systems with third party systems to enable real time updating of customer payments which will reduce cases of customer water supply disconnections due to manual and delayed updating of customer records with payments. The upgraded system will also improve customers access to their water bills and up to date water bill account balances. This will enhance their customer service experience, encourage timely settlement of water bills while safeguarding customers access to NRWBs potable water supply.