Reform area
Enhancing Digital Transformation in Water Utility Operations.
Status · Progress
Not reported
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Thematic area
Enhanced Public Sector Performance
Enhanced Public Sector Performance
Justification
Justification
On-spot digital billing will reduce bill production time from approximately 25 days to an average of 5 days, freeing staff time for revenue collection and customer engagement.
Integrated digital payment platforms will enable real-time updating of customer accounts, reducing payment posting delays from up to 48 hours to seconds.
Digital customer service channels will allow real-time reporting and tracking of faults and service interruptions, reducing response delays and improving customer trust.
Expected outcomes
Expected outcomes
- 1
Improved revenue collection efficiency.
- 2
Enhanced customer satisfaction
Progress over time
Approved progress chart
Published progress values across approved reporting periods. Every value uses the same 0–100% scale.
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Related approved reports
Related approved reports
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