Reform area
Institutionalisation of a Quality Management System (QMS) for Improved Efficiency and Service Delivery.
Status · Progress
Not reported
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Thematic area
Enhanced Public Sector Performance
Enhanced Public Sector Performance
Justification
Justification
EGENCO lacks a structured and standardized Quality Management System, resulting in inconsistent processes, variable operational performance, weak quality culture, and limited continuous improvement capability, thereby affecting efficiency, compliance, and stakeholder satisfaction. The ISO certification is expected to improve quality management systems.
Expected outcomes
Expected outcomes
- 1
Increased efficiency resulting in reduction of operational costs.
Progress over time
Approved progress chart
Published progress values across approved reporting periods. Every value uses the same 0–100% scale.
Historical trend not available
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Related approved reports
Related approved reports
0 reports
No related approved reports have been published for this reform area.