Reform area
Strengthening Service Delivery through ISO 9001-based Quality Management Systems
Status · Progress
Not reported
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Thematic area
Enhanced Public Sector Performance
Enhanced Public Sector Performance
Justification
Justification
MERA requires standardised and documented processes to ensure consistent service delivery across the Authority. Limited process standardisation and documentation affect service quality, accountability, and onboarding of new staff. Implementing ISO 9001 will strengthen operational discipline, service quality, and institutional credibility.
Expected outcomes
Expected outcomes
- 1
Improved consistency and quality of services
Progress over time
Approved progress chart
Published progress values across approved reporting periods. Every value uses the same 0–100% scale.
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Related approved reports
Related approved reports
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